Refund policy

The short version: if you don’t want it, or it arrived wrong, we make it right. Here is the long version, which is nearly as short.

If it arrived damaged or wrong

Tell us within 30 days of delivery and we’ll replace it or refund it in full, including shipping, whichever you prefer. A photo helps us fix the same problem for the next person, but we won’t make you build a case.

If you changed your mind

You have 30 days from delivery. Write to us, send the object back in the condition it arrived, and we’ll refund the price of the object once it reaches us. Return postage is yours unless the mistake was ours. You won’t be asked to justify the return; “it wasn’t right for me” is a complete sentence.

The exceptions, stated plainly

An opened letter set or a jar with your own stars already in it has become yours in a way we can’t resell, so those we can only take back unused. If something feels unfair anyway, write to us and we’ll talk like people.

How refunds arrive

Back to the payment method you used, within a few days of us receiving the return. Banks sometimes add their own waiting; that part isn’t ours.

To start any of this, use the contact page. A person reads it.